Returns & Exchanges
Online Order
Return or exchange instore
FREE
365 Day Returns
Take your order into any store with your order number, ensure garment is unworn & tag is still attached.
Return by post (refund only)
Flat Rate $9.60
365 Day Returns
Wrap your product in its original packaging or a suitable alternative. Attach your returns label and post it back to our returns address below with proof of purchase included.
Instore Order
Return or exchange instore
Free 365 Day Returns
Take your order into any store with your invoice, ensure garment is unworn & tag is still attached.
If you have purchased your products in store (Australia and New Zealand), our online store is unable to accept your items back for an exchange or refund. Our online store is unable to access in store transactions. NZ returns can take up to 21 days to be processed.
Returns Policy:
We are happy to provide a full refund, exchange or store credit for change of mind purchases, provided you have a proof of purchase, the swing ticket is still attached to the garment and goods have not been worn.
For a change of mind purchase, in the event of having no receipt and/or missing swing ticket, we will happily provide an exchange or store credit, provided the garments have not been washed or worn.
Any garments altered are not entitled to a refund or exchange due to being non re-sellable.
If a garment is deemed faulty (and not due to fair wear and tear) and provided you have proof of purchase, you are entitled to choose between a refund, exchange, or gift card.
Donations are non-refundable.
Gift vouchers and store credit cannot be replaced if lost or stolen, so please take care.
FAQ's
You can return your online order in store for free at any Tarocash store, or lodge an online return for a flat rate fee of $9.60. To start your return, follow the prompts in our returns portal.
Please note, purchases made in store cannot be returned online and must be returned in store.
Items must be unworn, in original condition and returned with swing tags attached within the applicable return period.
You can return or exchange your item within 365 days of purchase at any Tarocash store.
If you are lodging an online return, make sure you follow the return instructions provided in the returns portal.
In-store returns are free.
If you choose to lodge an online return, a flat rate fee of $9.60 applies.
Yes, you can exchange your item at any Tarocash store within 365 days of your purchase date.