RETURNS & EXCHANGES

At Tarocash we pride ourselves on providing quality product to our customers and we want you to enjoy your purchases and shopping experience. If something isn’t right we want to know about it!

RETURNS POLICY FOR STORE PURCHASES (AUSTRALIA AND NEW ZEALAND)

It couldn't be easier to send something back! Tarocash offers free returns to any of our stores within Australia & New Zealand for purchases made online using Credit Card, Afterpay & PayPal payment methods. Please bring the receipt received with your order or purchase and ensure the garment is unworn & still has swing tags attached. To find your nearest Tarocash store, visit the store locator HERE.

Please note that the online store is unable to accept returns or exchanges for products purchased in store.

RETURNS POLICY FOR ONLINE PURCHASES 

AUSTRALIAN DOMESTIC RETURNS

If you have purchased your goods online and wish to return any of your products for a full refund, please refer to the below for further instructions on how to return your product. We do not offer exchanges via our online returns department. 

RETURNS BY POST - REFUND ONLY

ParcelPoint – a cheaper return method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience.
Please note that Parcel Point is a separate company to Tarocash and we are unable to assist with any Parcel Point inquiries.

  1. Go to parcelpoint.com.au/tarocash Follow the online process to book your return and print a shipping label. You can choose to return your parcel at a ParcelPoint store or any post office.
  2. Package your product(s) into the original parcel packaging or suitable new packaging.
  3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  4. Post your parcel back to us, by taking it to your ParcelPoint store or post office. Please ensure to obtain proof of postage.

Please allow up to two (2) weeks for your return to be processed and for your account to be credited.

Post Office – take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

  1. Package your product(s) into the original parcel packaging or suitable new packaging.
  2. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
  3. Post your parcel back to us, by taking it to your post office. Please ensure to obtain proof of postage and a tracking number.

Please allow up to two (2) weeks for your return to be processed and for your account to be credited.

Tarocash Online Returns Address

Locked Bag 3
Wetherill Park
NSW 1851

Please ensure to obtain proof of postage with a trackable service. 

For customers who are unable to return to a Tarocash store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

NEW ZEALAND RETURNS

Tarocash offers free returns to any of our stores New Zealand for purchases made online using Credit Card, Afterpay & Paypal payment methods. Please bring the receipt received with your order and ensure the garment is unworn & still has swing tags attached. To find your nearest Tarocash store, visit the store locator HERE.

RETURNS BY POST – REFUND ONLY

Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Please ensure the invoice received with your order is included in your returns parcel, the garment is unworn & still having swing tags attached.

Tarocash Online Returns Address

Tarocash, Private Bag 94061.
Manukau, Auckland 2241, New Zealand.

Please allow up to 21 days for your return to be received and processed. You will receive an email confirming this has been done for you.

OTHER INTERNATIONAL RETURNS

If you have purchased via Borderfree and wish to return your items, please contact our customer service team at tarocashonline@tarocash.com.au so that we can assist you with your return.

RETURNS POLICY FOR SPECIAL OFFER/PROMOTION PURCHASES

The below is applicable to online and instore purchases.

Please Note: Refund and Exchange values are subject to re-calculation if you purchased multiple items within a special promotion, and later return one of them. This voids the promotion as the T+Cs are no longer met.

If you would like a refund on a style purchased as part of one of our promotions, we consider the item you choose to keep as being the full price item, and the one you are returning as being the discounted item. We will refund you the difference.

All refunds/exchanges are based on the item being returned in original condition with packaging and receipt. Without a receipt, we cannot offer any of the above.

GIFT CARD/VOUCHER PURCHASES

Online or instore purchases made using a Gift Card can only be returned for an exchange, or Gift Card.

PURCHASE LOCATION

RETURN LOCATION

EXCHANGE

RETURN FOR 
GIFT CARD

RETURN FOR REFUND

In-store

In-store

Yes

Yes

No

Online

In-store

Yes

Yes

No

Online

Online

No

Yes

No

 Please note that gift cards or vouchers cannot be refunded or redeemed for cash. Lost or stolen gift cards cannot be remotely cancelled or replaced and are to be treated like cash.

OUR CHANGE OF MIND RETURNS POLICY

Should you change your mind or order the incorrect size, Tarocash is happy to provide a full refund or exchange on any of our products purchased. You are able to return, exchange or receive a credit note in any of our stores or if you have purchased online, you are able to send back your product to our online store for a full refund as long as you are able to provide:

  • The tax invoice sent with your goods as proof of purchase or your in-store receipt;
  • The item has not been worn or washed;
  • The swing tag is still attached to the garment/item.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded on to the original card of purchase.

In the event of having no receipt and/or a missing swing tag, we will happily provide an exchange or a credit note in store, provided the garments have not been worn.

Unfortunately, for change of mind purchases we cannot refund or exchange any items that have been worn or used and are without tags. For change of mind purchases all items returned must be in original condition. 

For Health reasons, there are no returns or exchanges on the purchase of underwear unless exhibiting a genuine manufacturing fault.

The online team cannot process returns online for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any of our physical locations Australia wide.

For change of mind returns, the cost of the return postage is  to be incurred by the customer and will not be reimbursed by Tarocash.

FAULTY ITEMS

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

  • Is not safe, lasting or without faults (considering what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please see here.

If you believe there is a fault with an item you have received, please let us know by emailing tarocashonline@tarocash.com.au as soon as you become aware of the fault. If you have purchased online, we are able to provide a postage label to cover the cost of the return of your faulty product.

To receive a replacement or refund, you must be able to:

  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this will not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to one of our stores with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request.

PAYPAL & AFTERPAY PAYMENTS

ITEMS PURCHASED USING PAYPAL

Items purchased via PayPal can now be returned to any of our stores or via our postal option.

If returning you are returning the items to a store, 3 forms of I.D. are required.

  • Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
  • Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
  • Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

ITEMS PURCHASED USING AFTERPAY

If you have paid for your purchase using Afterpay and you would like to return any product for a refund, you can return them to any of our stores, or alternatively if you have purchased online you can post them back to our Online Returns Department.

Once we have processed your refund, it will automatically go through to Afterpay and once they process it, it will show up in your payment plan.

Afterpays system will then adjust your payments from your last instalment backwards. This means your final payment might be reduced to zero, but the rest of your payments stay the same. Their systems cannot spread the new purchase price out evenly across your four payments or across the remaining payments.

As per the Afterpay website, financial refunds can take up to 7 business days depending on your financial institution. If you have any questions you should follow up with them.

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