RETURNS & EXCHANGES

At Tarocash we pride ourselves on providing quality product to our customers. We want you to enjoy your purchases and shopping with us. If something isn’t right we’re happy to offer a refund from our Online Returns Department.

PAYPAL & AFTERPAY PAYMENTS

Items purchased via PayPal & AfterPay whether in store or online, can now be returned to any of our stores; OR if you have purchased your items online, via our postal options.

If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.

  • Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
  • Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
  • Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.

See below for details on returning your garments.

RETURNS POLICY FOR STORE PURCHASES (AUSTRALIA AND NEW ZEALAND)

It couldn't be easier to send something back!

Tarocash offers free returns to any of our stores within Australia & New Zealand for purchases made online using Credit Card, Afterpay & PayPal payment methods. Please bring the receipt received with your order and ensure the garment is unworn & still has swing tags attached. To find your nearest Tarocash store, visit the store locator HERE.

The Online Store cannot exchange or refund via post, any items purchased in Tarocash retail stores.

RETURNS POLICY FOR ONLINE PURCHASES

AUSTRALIA

There are 2 ways you can exchange or refund your Australian Online purchase:

1)       Post Office take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

2)      ParcelPoint is our cheapest returns method at just $6.50 including parcel tracking. Select from hundreds of local stores such as pharmacies, newsagents and convenience stores - open 7 days and late for your convenience.
Go to parcelpoint.com.au/tarocash Follow the online process to book your return and print a shipping label. You can choose to return your parcel at any ParcelPoint store near you.

Tarocash Online Returns can be sent to the following address;
Locked Bag 3
Wetherill Park
NSW 1851

For both return methods, simply follow the steps below

1)      Package your item(s) into the original parcel packaging or suitable new packaging.

2)      Attach your return shipping label to the parcel, ensuring any original delivery labels are covered.

3)      Ensure a copy of your invoice with order number and name is included inside the parcel

4)      Post your parcel back to us, by taking it to your ParcelPoint store or post office.

5)      Please allow up to two weeks for your return to be processed and for your account to be credited

6)      Please ensure to obtain proof of postage.

7)      All ParcelPoint deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.

For customers who are unable to return to a Tarocash store in Australia but who want to exchange their items, you should return the items following the process above, then place a new order the alternative items you want online

Please note: Refunds are generally processed within 2-3 business days of us receiving your parcel. Please allow some additional time during high-volume periods. No exchanges via the online store.

Tarocash Online Returns Address

Locked Bag 3
Wetherill Park
NSW 1851

Please ensure to obtain proof of postage. All ParcelPoints deliveries are tracked and include email proof of sending. If you return your item at the post office, you should use a trackable service.

For customers who are unable to return to a Tarocash store in Australia but who want to exchange their items, you should return the items following the process above, then order the new items you want online.

NEW ZEALAND RETURNS

Tarocash offers free returns to any of our stores within Australia & New Zealand for purchases made online using Credit Card, Afterpay & Paypal payment methods. Please bring the receipt received with your order and ensure the garment is unworn & still has swing tags attached. To find your nearest Tarocash store, visit the store locator HERE.

RETURNS BY POST – REFUND ONLY

Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.
Please ensure the invoice received with your order is included in your returns parcel, the garment is unworn & still having swing tags attached.

Returns Address
Tarocash, Private Bag 94061.
Manukau, Auckland 2241, New Zealand.

Please allow up to 21 days for your return to be received and processed.

At this time the Online Store cannot exchange or refund via post, items purchased in Tarocash retail stores.

OTHER INTERNATIONAL RETURNS

RETURNS BY POST – REFUND ONLY

To send something back:

Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.
Please ensure the invoice received with your order is included in your returns parcel, the garment is unworn & still has swing tags attached.

Returns Address
P.O. Box 511
Alexandria
NSW 1435

Please allow up to 21 days for your return to be processed.

RETURNS POLICY FOR SPECIAL OFFER/PROMOTION PURCHASES

The below is applicable to online and instore purchases.

Please Note: Refund and Exchange values are subject to re-calculation if you purchased multiple items within a special promotion, and later return one of them. This voids the promotion as the T+Cs are no longer met.

If you would like a refund on a style purchased as part of one of our promotions, we consider the item you choose to keep as being the full price item, and the one you are returning as being the discounted item. We will refund you the difference.

All refunds/exchanges are based on the item being returned in original condition with packaging and receipt. Without a receipt, we cannot offer any of the above.

GIFT CARD/VOUCHER PURCHASES

Online or instore purchases made using a Gift Card can only be returned for an exchange, or Gift Card.

PURCHASE LOCATION

RETURN LOCATION

EXCHANGE

RETURN FOR 
GIFT CARD

RETURN FOR REFUND

In-store

In-store

Yes

Yes

No

Online

In-store

Yes

Yes

No

Online

Online

No

Yes

No

 Please note that gift cards or vouchers cannot be refunded or redeemed for cash. Lost or stolen gift cards cannot be remotely cancelled or replaced and are to be treated like cash.

OUR CHANGE OF MIND RETURNS POLICY

Tarocash is happy to provide a full refund for all orders purchased online, exchanges and credit notes need to be processed in store provided:

  • You present the tax invoice sent with your goods as proof of purchase;
  • The item has not been worn or washed;
  • The swing ticket is still attached to the garment/item.

Please note that all purchases made with card including debit card, wanting a refund can only be refunded onto the original card of purchase.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange, or a credit note in store, provided the garments have not been worn.

Unfortunately, for change of mind purchases we cannot refund or exchange any items that have been worn or used and are without tags. For change of mind purchases all items returned must be in original condition.

For Health reasons, there are no returns or exchanges on the purchase of underwear or swimwear unless exhibiting a genuine manufacturing fault.

Unfortunately, the online team cannot process returns for purchases made in our physical stores at this time. Any items bought in-store can be returned or exchanged in any of our physical locations Australia wide.

FAULTY ITEMS

As a consumer there are certain guarantees that are made when goods are sold to you, one of which is that goods are of acceptable quality. A product is considered faulty or not of acceptable quality if it:

  • Is not safe, lasting or without faults (taking into account what would reasonably be expected for the type of product and its cost);
  • Does not do all the things you would reasonably expect it to or is not fit for purpose; or
  • Does not match the description made by us, on packaging and labels, or via promotions or advertising.

If an item is not of acceptable quality you may be entitled to a repair, replacement or refund. For details on acceptable quality and faulty goods, please see here.

If you believe there is a fault with an item you have received, please let us know as soon as you become aware of the fault by heading into your local store or contacting our customer service team. You must be able to:

  • Provide the original receipt (or a copy of) or some other form of proof of purchase of the faulty item (where multiple items were purchased in the transaction that includes the faulty item and a credit card/bank statement does not clearly itemise the faulty product, this may not provide sufficient proof of purchase); and
  • Return the product to us (where you are unable to return to one of our stores with the product for assessment, you are responsible for the cost of return postage unless this cost is significant).

Photographs alone will not be accepted as proof of fault. It is a requirement that the physical product be in our possession prior to the acceptance of your return request. Please note, where an item is deemed faulty, we will happily refund the cost of returning the item to us. Please ensure you keep your postage receipt so that we can facilitate this refund for you.

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