Help & FAQ
To purchase on the Tarocash website, just click on the item you wish to buy, select the size, colour and quantity you want and click "Add to bag". You can then go back and add additional items to your bag or click ‘View Cart & Checkout’ to complete your order.
Unfortunately, we are unable to take any orders via phone or email.
For our New Zealand Customers all prices are shown and charged for in NZ$, for all other countries including Australia, prices are shown and charged for in AUS$. For international customers (excluding New Zealand) the price charged will be converted to your local currency by your credit card provider and all charges for currency conversion are to be borne by the customer
Tarocash products are very popular and do sell out, especially our top picks! Unfortunately, adding an product to cart will not reserve the product for you. The products will be available for anyone to purchase until you have checked out and paid for your order.
If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order. Please feel free to Contact Us for further assistance if needed.
We want to get your order out to you as soon as possible, so once you have clicked the "Process Order" button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund Policy section of our website if you want to return an item.
You are able to change your order while you are still browsing and shopping. You will need to go to "My Bag". Here you can delete a product by clicking on the "X" next to the "Qty" field, or change the quantity by clicking the "up" or "down" arrows.
Due to the popularity of our products, Tarocash products do sell out quickly. If you’ve seen something you really must have, then we suggest you order it straight away.
Should there be no stock available online, please contact us at firstname.lastname@example.org with the name, size of the item you are looking to purchase and the state you are located in and we will be able to check your local stores for available stock.
Tarocash are able to accept payment via; VISA, MasterCard, American Express, Paypal and Afterpay both instore and via our online store.
Your security while shopping online with Tarocash is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.
To check that the page you are viewing is secure, look for a padlock icon at the bottom right hand corner of your screen.
Of course! Simply login into your online account using your email and password via the website and select the “My Account” Tab to review your previous orders.
Please note that any orders that have been checked out as a “guest” will not appear on your account.
Tarocash has a sizing guide on product pages or you can visit the Size Guide section of our website. Our sizes are represented in Australian sizes and in our size section we give you an indication on how to measure yourself so you can find your fit.
Should you still be unsure of your size, we highly suggest heading into any of our stores where our trained staff can help fit you correctly.
Returns with Tarocash couldn’t be easier! Just visit any one of our stores Australia wide for FREE in store refunds and exchanges. Tarocash is happy to provide a full refund for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing tag is still attached to the garment.
If you are unable to make it into one of ours stores and you have placed your order online, you are also able to send back your goods to be returned via our Online Returns. Unfortunately, exchanges cannot be processed through the online store at this time. If you are after a different product to the one you ordered, you will need to accept a refund and reorder if processing through our online store.
In the event of having no receipt and/or a missing swing tag, we will happily provide an exchange or a credit note, provided the garments have not been worn.
If a garment is faulty and provided you have proof of purchase, you are fully entitled to a refund. Please refer to the faulty returns section on our returns policy page for further instructions.
If you need further details please view our detailed returns policy page.
Items purchased via PayPal can now be returned to any of our stores or via our postal options.
If returning the items to a store, 3 forms of I.D. are required to initiate a PayPal return.
- Proof of Purchase - The purchasing customer's name on the I.D. should be identifiable.
- Photo I.D. - The name on the I.D. must match that of the online receipt (e.g. drivers license).
- Credit Card - The name on the credit card the customer wishes to refund onto must match the name on your online receipt and your photo I.D.
Australian Domestic Orders Tarocash charges a flat rate of $10.00 for standard delivery on all orders and $15.00 for express delivery within Australia. But if you register with us orders over $85 with standard delivery will be delivered for FREE. (However from time to time Tarocash reserves the right to offer free delivery.)
New Zealand Orders Tarocash charges a flat rate of $20.00 for standard delivery on all orders under $150. Orders over $150 will be delivered for FREE.
Please note that orders can take up to 24 hours to be processed and dispatched. During peak sale times (Click Frenzy, Flash sales, Boxing Day) we can experience delays with dispatch by up to 3 days due to the volume of orders received.
Australian Domestic Orders
Once dispatched, express orders can take 1-3 business days and standard orders can take 3-5 business days, depending on your location.
New Zealand Orders
Once dispatched, orders to NZ can take between 4-7 business days to arrive depending on your location.
Australian Domestic Orders
We use Australia Post or Star Track for all our deliveries.
Yes, once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post or Star Track website.
For further information, please refer to our deliveries page.
If there is a problem with your order, please email us at email@example.com.
Our online customer service team are here for you Monday to Friday 9:00am - 5:00pm (AEST). Please note customer service will be closed on all public holidays.
Tarocash Online has been developed to look best with a resolution of 1024 x768 and works on both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox, Chrome and Microsoft Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.
Our site does not support certain Chrome Browser extensions such as UBlock. Please disable these extensions or whitelist our site if you experience issues. You may experience certain display issues if using the Opera browser.
|Operating System|| Internet Explorer 8, 9 & 10 & above || Firefox 25 & above || Safari 5.0 & above ||Chrome 5.0 & above|
Windows 2000, XP, Vista, 7
Macintosh OSX 10.2 and above
If you choose to use an operating system or browser not listed you may experience difficulties.
Once your order has been dispatched from our warehouse and arrives to Borderfree to be on-forwarded, you will receive an email from Borderfree with all of your tracking information included as well as a trackable link. Once you have placed your order, please allow up to 4 business days to receive your international tracking number.
You can also track the progress of your international package(s) here.