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Help & FAQ

We hope you like shopping in the Tarocash Online Store. At this stage Tarocash only delivers to Australia.  To make it just that bit easier, take a look at our FAQs below. If you can’t find the answer you’re after then use our Contact Us form and someone will get back to you directly.  (Please note Customer Service will be closed on all public holidays)

Ordering

How do I order online?

To purchase a product on the Tarocash website, just click on the item you wish to buy, select the size and colour you want and click ‘Buy Now’. You can then go back and add additional items to your bag or click ‘Checkout’ to complete your order. Keep in mind you will need your credit card details (Visa, Mastercard or Amex), including the billing address to finalise your online order. Or, if you are using PayPal, you will need your login details.

Why does the item in my bag now say it is unavailable?

If you snooze you lose, especially at sale time! Tarocash products are very popular and do sell out. Unfortunately when you add items to your bag it doesn’t mean the item is reserved. The items will be available for anyone to purchase until you have checked out and paid. If you receive an error stating you cannot checkout due to an item being unavailable, you will need to remove this item from your bag so you can complete your order. Please feel free to Contact Us for support if needed.

Can I change/cancel my order?

You can change your order while you are still browsing and shopping. You will need to go to ‘My Bag’. Here you can delete a product by clicking on the ‘X’ next to the ‘Qty’ field, or change the quantity by simply adding in the new quantity and clicking ‘update’.
We want to get your order out to you as soon as possible, so once you have clicked the ‘Process Order’ button and your order has been confirmed it has already been sent to our warehouse to be picked and packed. It's not possible at this stage for you to change or cancel your order. Once you receive your order just follow our returns instructions in the Refund and Exchanges section of our website if you want to return an item.

What do I do if the item I am looking for says it has ‘Sold Out’?

The Tarocash bestseller products do sell out quickly. If you’ve seen something you’ve got to have, then we suggest you order it straight away.
However, if the item you are after is out of stock, make sure you visit or contact your local Tarocash store to see if they can help you out or you can contact us on 1300 11 8276 (1300 11 TARO).
Find your nearest Tarocash store by using the Store Locator section of our site.

What payment methods do you accept?

We accept payment by VISA, MasterCard, AMEX (please note that a 2% surcharge applies to AMEX payments). For non Gift Voucher purchases, you can also pay using PayPal.
Your card will be debited as soon as your order is processed. The transaction will appear on your statement as TAROCASH.
Unfortunately, we don’t accept cheques or money orders.

How secure is my credit card and personal information?

Your security while shopping online with Tarocash is really important to us, and we’ve taken all reasonable measures to make sure your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure, using 128 bit SSL encryption.
To check that the page you are viewing is secure, look for a padlock icon in the address bar or the bottom right hand corner of your screen.

Can I see my past orders?

Yes, just Login to the website using your emails address and password and on the ‘My Account’ page you can review your recent orders.

Keeping my details up to date

How do I let you know if my details have changed?

Just Login to the website using your email address and password and on the ‘My Account’ page chose the ‘Update my details’ button. Make sure you save any changes you make.

Gift Vouchers

You can order a Gift Voucher online and have it emailed direct to the recipient.  It will be validated by the next business day for use in any of our physical stores. 

What value can I buy a Gift Voucher for?

Any value that you would like over $10 and up to $200.

What payment methods do you accept for Gift Vouchers?

We accept payment for Gift Vouchers by VISA, MasterCard, AMEX (please note that a 2% surcharge applies to AMEX payments). Unfortunately you cannot use Paypal to pay for a Gift Voucher.

How long is your card valid for?

At Tarocash we don’t believe in expiry dates so our card is valid until you spend it. Keep in mind though that we can’t replace lost or stolen cards.

Can I use my Gift Card online?

No. Gift Cards are only redeemable in stores currently. Use the Store Locator to find your nearest store.


Sizes

How do I know what size I am?

Tarocash has a sizing guide on every product page or you can visit the Size section of our website. Our sizes are represented in Australian sizes and in our size section we show you how to measure yourself so you can find your Tarocash size.

Returns & Exchanges

What is Tarocash's policy on returns and exchange?

Tarocash is happy to provide a full refund, exchange or credit note for change of mind purchases, provided you have a receipt as proof of purchase, the item has not been worn or washed, and the swing ticket is still attached to the garment.

Returns can be made to any Tarocash store in Australia, including online, but exchanges cannot be processed through the online store. If you are after a different product to the one you ordered, you will need to take it into a Tarocash store or accept a refund and reorder if processing through our online store. Go to the Returns and Exchanges section of our website to get full details including the address for returns.

In the event of having no receipt and/or a missing swing ticket, we will happily provide an exchange or a credit note in store only, provided the garments have not been worn.

If a garment is faulty and provided you have proof of purchase, you are entitled to choose between a refund, exchange or credit note.
Please refer to the Returns and Exchange section of our website for further information.

Deliveries

Which countries does Tarocash ship to?

At this stage Tarocash only delivers to Australia but stay tuned as overseas deliveries will be coming soon!

How much does delivery cost?

Tarocash charges a flat rate of $8.00 for standard delivery on all orders and $10.00 for express delivery within Australia.  But if you register with us orders over $75 with standard delivery will be delivered for FREE.  (However from time to time Tarocash reserves the right to offer free delivery.)

How long will it take for my order to arrive?

Express orders can take 1-3 business days and standard orders can take 3-5 business days depending on your location.

Please note delivery times may be delayed by an extra 2-3 working days due to public holidays.

Which courier company do you use?

We use Australia Post for all our deliveries.

Can I track my order?

Yes once your order has left our warehouse you will receive an email with a tracking number and a link to the Australia Post website. You will also be able to see the status of your order if you Login to the website.
If you have special instructions relating to the delivery, please be sure to flag these, where required, on the delivery details page as you are checking out.
If your order has not arrived within the allotted time, please refer to the Delivery Info section of our website or email us at tarocashonline@tarocash.com.au

If there is a problem with my order who do I contact?

If there is a problem with your order, please email us at tarocash online@tarocash.com.au or call us on 1300 11 8276 (1300 11 TARO).  Please note customer service will be closed on all public holidays. 

Technical stuff

What is the best way to view the Tarocash website?

Tarocash Online has been developed to look best with a resolution of 1024 x768 and works on both Windows and Macintosh operating systems. We support a range of browsers including Safari, Firefox and Microsoft Internet Explorer versions 6, 7 & 8 using Adobe flash player 9.45 and above.

Operating System
Internet Explorer 6/7 & 8
Firefox 3.0
Safari 3.0
 Windows 2000, XP, Vista
 Yes Yes
NA
 Macintosh OSX 10.2 and above
NA Yes Yes